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Send log file to Support

If you have problems with the IGEL UMS and contact your service provider, you can send various UMS log files to Support. The Support Wizard will help you here.

If you have any questions regarding an IGEL product and are already an IGEL customer, please contact your dedicated sales partner first.

If you are currently testing IGEL products or your sales partner is unable to provide the help you need, please fill in the support form after logging on to the IGEL Support Portal.

We will then contact you as soon as possible. It will make things easier for our support staff if you provide us with all the information that is available. Please see our notes regarding support and service information too.

You can also visit our IGEL Knowledge Base. Here, you will find not only the user manuals but also the support FAQ and additional documentation in the form of How-To documents.