ICA screen artifacts in Lotus Notes, OpenOffice, etc.

Symptom:

Some remote applications such as Lotus Notes or OpenOffice have artifacts, so that menus may look damaged. This happens in IGEL Linux 5.05.x or newer on hardware with the Intel Sandy Bridge chipset in ICA Sessions with old Citrix server versions such as Presentation Server or XenApp <= 6.0.

Problem:

The graphics driver has issues.

Solution:

As a workaround, disable hardware acceleration:

  1. In IGEL Setup, go to System > Registry
  2. Locate the x.server.noaccel entry
  3. Check Disable hardware acceleration
  4. Apply your changes

    Disabling Hardware Acceleration

    IGEL's Terms & Conditions apply.