Registration of a Thin Client fails

Symptom

Although a thin client can be scanned from the console, it cannot be registered on the server. One of the following error messages will appear in the UMS console:

Problem

This may be caused by

Solution

Solving the firewall problem:

  1. On your system running the UMS console and server add the following port to the Windows firewall as an exception:

    If you have changed the standard port 30001 in the UMS administrator, open the firewall accordingly for this port.

  2. Make sure no other firewall within the network is blocking ports 30001 and 30005.
  3. Try to import the thin client again.

Solving the certificate problem:

Solving the database problem:

Checking the network: